About three weeks ago, I was out at Giant buying milk for the kids. Nespray was on offer at only RM15.99 per 1kg pack and I thought I would let the kids try it. Prior to this, they have consumed DutchLady, Dumex's Dugro without incidence.
But this time, Joe developed hives after taking Nespray. I don't quite know how to explain his very super itchy experience except that he looked worse than a kera kena belacan.
So I emailed Nestle to ask for a refund. I had another 5 unopened packs and I didn't dare try it on Joy-Anne. Within 24 hours, a nice lady called me and explained that they do not have a cash back policy but would gladly replace the milk with other Nestle products.
She took down the details and a few days later, a guy from Nestle showed up at my doorstep with other Nestle products, amounting to a few ringgit more than the total that I paid for the milk.